We’re fortunate enough to have some of the best clients around. That’s because we work so closely with them and foster solid relationships built on mutual respect. It is an honour and a privilege to do business with them. But that doesn’t just happen by itself.

After 27 years in the biz, I still have a helluva time explaining to my mother what it is I do for a living. So how do you expect a client to know? The most important part of our process in the delivery of effective marketing tools is to find out as much as we possibly can about each client in order to accurately represent them in their respective market.

Having said that, relationships require at least two parties who engage in two-way communication, without which, you might just as well adopt a quiet, eremitic lifestyle in some backwater hamlet.

So, for the benefit of prospective vestal consumers of design (and budding young creatives), here’s how I do what I do for a living…

As a Registered Graphic Designer:

I’m a professional with many years of highly specialized education and experience (and worth every penny, so please don’t haggle)

I understand your business objectives and have the expertise to help you achieve them

I don’t work on spec (professional colouring contests are shameful and universally condemned)

I won’t tolerate mediocrity (so if that’s what you’re looking for, let me know and I’ll respectfully ask you to look elsewhere)

I can’t possibly please everyone (so kindly refrain from asking me to)

I don’t design by committee (nor am I fond of backseat drivers, oh, and please keep your fingers off my monitor)

I still don’t understand why clients freak out about the size of their logo (you want something to freak out about, how ’bout how your customers think, feel and behave toward you despite the size of your logo?)

I appreciate when a client articulates two simple words: thank you

And no, I won’t give you my files and let you finish the project on your end, because frankly, it would be like trying to perform open-heart surgery on yourself (just looking out for your best interests… aside from legal and copyright ramifications)

It’s all about being pro-active. Now you know how I do my job… let me do it.

Jurgilas

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This isn’t a sales pitch, you’re welcome to contact me if you feel you need a new web site design. Some of our portfolio can be found online if you’d like to see the type of work that we do but I’m not writing this piece to convince you to buy from me, I’m writing this piece to help you understand that you should buy from somebody.

Most web sites fall into one of three categories, and each has points that damage your businesses ability to compete in the modern world of technology. Remember, in 2009 people are more likely to visit your web site than visit your office. The three things you should know about web sites is the following:

Keep it up to date

Web sites are like living, breathing organisms. You have to constantly feed them and that takes fresh content. Every web page on your web site should be reviewed and updated at a minimum every three months for accuracy.  Your home page should change once a week at the very least, which is where a blog comes in handy. Blogs (web logs) are used to promote events and feature news from key employees much the same way newsletters used to reach clients.

Modern web sites are not strictly used as online brochures, they are also feature rich tools for social networking. This “web 2.0″ technology allows users to access data from your web site using a number of tools including interconnectivity to tools such as Facebook. These technologies will make your web site a successful online tool for both yourself and your prospective clients.

Make it friendly

If it isn’t easy to use you have about 3-5 nano-seconds of quality time with your customer or potential customer before they move on to your competition. Don’t think technology when it comes to web site think customer experience.

You are what you post

Take a good long look at your web site. Does it reflect who you are and the business that you’ve spent years building up?  Ask yourself honestly if what you see on screen is what you want the public to think of your business.  The web is the great equalizer, you can do anything your competition can do with a web site and you can do it faster, cheaper and more often than any other time in history so honesty ask yourself … does your web site represent your business in a positive light? 

That’s it for now.

Henry

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These are certainly tough times to develop new customers. That’s why today, more than ever, it is important to keep in close contact and offer superior service to your existing customers. Match today’s internet, social marketing and direct marketing technologies with thoughtful tradional marketing materials and the all-important human sales contacts and you’ll emerge from the current downturn stronger for the experience and ahead of your competition.

For more information about how to get the most out of this downturn do a Google Search for “integrated business online’. — you’ll be surprised what you’ll discover!

Henry

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Almost a decade ago, I took an interest in screenwriting. I’ve always been interested in storytelling in one form or another, and learning this particular craft has been a challenging and (personally, not yet financially) rewarding process.

It’s also tied in greatly with my chosen profession here at 50c.

Advertising… movies.

What do they have in common? It wasn’t something I’d realized or even thought about originally, but in the end, they all come down to communication. More than communication, but identification. Connection.

Some of the best movies are the ones you can invest yourself in. They quite often tap into some archetypal characters and situations, ones that on some level you can identify with in some way. It’s why so often a movie is about “an ordinary guy in extraordinary circumstances”… the “ordinary guy” becomes the everyman, whose shoes we’re able to project ourselves into and ask the question “how would I react in this situation? what choice would I make?”

Some of PIXAR’s biggest movies tapped into that with lost children or children surrogates trying to find their way home. FINDING NEMO… daddy fish trying to find kidnapped son. MONSTERS INC…. loveable monster becomes a protector to a lost child. THE INCREDIBLES… dysfunctional super-heroic family finds themselves by re-embracing who they are, with a good dose of “mommy and daddy have to rescue the kids”, but also some “the kids have to rescue mommy and daddy” as well.

These movies hit home in all demographics. The adults could identify with the adult figures, struggling against their own quirks and situations to protect the young ones, and the kids in the audience likely projecting themselves into the lost young ones, identifying with their own small stature and being comforted by the fact that there was a mommy or daddy (figure) out there tearing the world apart to rescue them and keep them safe (and perhaps feeling some sort of empowerment when the kids did some rescuing of their own).

Identification. Personification. The key to great storytelling is to pull an audience member into a situation and emotionally invest themselves in the outcome.

A movie has 90 to 120 minutes to accomplish this task.

A TV spot has 30 to 60 seconds… and it gets done all the time.
The techniques vary, but in just about every one that IS well done, the audience is able to identify with the subject of the ad in some way.

Like… this IKEA lamp commercial.

I’ve loved it since the day I first saw it. Doesn’t it just pull you right in? The music. The mood. The way they personify the lamp, with that over-the-shoulder shot when she’s walking through the living room, where the lamp actually has the “feel” of a child. Or that part where the lamp’s “home”, the endtable, is getting smaller and smaller as we walk away from it. Or the posture, how the lamp droops in the rain. Looking up at its replacement, and that little tender little gesture the new lamp gets from the Redheaded Woman.

Every ounce of pathos has been wrung out of the scene, we’re sucked in, we can feel the lamp’s pain, we can empathize with it, sensations of own moments of being “kicked to the curb” poignantly displayed in front of us…

And then we’re kicked in the gut with the real twist of the commercial, the moment that elevates it from a saccharine, maudlin lamp soap opera to something else altogether. Something worth remembering.
The guy with the accent walks onto the screen.

With a wink, they tell you that you’ve just been played big time. That they pulled out all those cinematic tricks to make you feel for the lamp. And you can’t help but laugh. Can’t help but share it with a buddy online or at the water cooler. Or write a blog about it.

Or think of IKEA next time you look at a ratty old lamp that needs replacing. Or any other piece of furniture.

And wasn’t that the point in the first place?

FADE OUT.

Geoff

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2 reasons, financial and fear.

As marketers, ….

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